This Privacy Policy explains how Beesaway Ltd (“we,” “us,” “our”) collects, uses, stores, and protects your personal information. By accessing our website or using our services, you agree to the terms outlined here.
1. Information We Collect
We may collect the following personal data:
- Contact information: name, address, phone number, email
- Service details: property access notes, photographs you provide, and job-related information
- Communication data: emails, messages, or contact form submissions
- Technical data: IP address, browser type, device info, and cookies when using our website
2. How We Use Your Information
We use your information to:
- Provide bee removal services
- Communicate regarding quotes, bookings, and follow-up
- Manage payments, invoices, and deposits
- Improve our website and customer experience
- Maintain internal records and comply with legal obligations
We do not sell or rent your data to third parties.
3. Legal Basis for Processing
We process personal data under one or more of the following bases:
- Contractual necessity – to perform the services you requested
- Legal obligation – invoicing, tax compliance, and record-keeping
- Legitimate interests – business operations and customer service
- Consent – when you submit forms or optional data
4. Data Sharing
Your information may be shared with:
- Trusted contractors or subcontractors involved in carrying out the bee removal
- Scaffolding companies when applicable
- Payment processors or accounting systems
- Legal or regulatory authorities when required
We only share data necessary for each purpose.
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your data from:
- loss,
- unauthorised access,
- alteration,
- or disclosure.
Data is stored securely and only retained for as long as legally required or operationally necessary.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold
- Request correction of inaccurate data
- Request deletion where data is no longer required
- Object to certain processing
- Request data portability
- Withdraw consent at any time (where consent was the legal basis)
Requests can be made using the contact details below.
7. Cookies
Our website may use cookies to improve user experience and website functionality.
You can control cookie settings through your browser.
8. Contact Information
For privacy-related enquiries or data requests:
Beesaway Ltd
Email: contact@beesaway.co.uk
Phone: 07546 664965